Payment Terms and Policy

Last updated at: August 26, 2021

Payment Methods

The Service currently uses third parties to process payments. Our third-party payment processors accept payments through various credit cards, as detailed on the applicable payment screen (Credit Card, Debit Card, MasterCard, Visa, PayPal).

Payment

Basics

We reserve the right to refuse to work on any project, without the need for providing justification. We will not provide services for any project or potential client whose content is offensive, illegal, or contains illicit or infringing material. Payments will be charged on a pre-pay basis on the day that the project is created. Refunds are provided under certain circumstances, as set forth in the “Refund Policy”.

Deposits and Credits

  • You can make payments in one of two ways: you can “pay it now” or you can buy Rendair Packages using your user account.
  • In either case, you will be redirected to a payment method provider, and you will be required to pay 100% of the amounts in advance.

Currency Conversion Costs

You are responsible for all costs of currency conversion relating to your Rendair account. Your financial institution does the currency conversion and may charge you additional fees (we don’t control either the conversion rates or your financial institution’s fees).

Taxes

Clients are responsible for determining and paying the appropriate government taxes, fees, and service charges resulting from a transaction. We are not responsible for collecting, reporting, paying, or remitting to you any such taxes, fees, or service charges, except as may otherwise be required by law.

Refund Policy

  1. Rendair refund policy will be applicable if and only when:

    • The client’s order cannot be completed.

  2. Partial refunds may be applicable so long as:

    • The client is not reasonably and legitimately satisfied with the quality of the image or service and provides comprehensive proof/explanation of the matter.
    • The client is not satisfied with the resulting product. A refund may be issued upon the confirmation of both parties and upon the clearance of all details related to the refund.
    • The company has not honored the delivery deadlines.

  3. If the order is completed according to the specifications of the client, some minor errors should be deemed acceptable and cannot be a reason for a full or partial refund.

  4. If there is no feedback from the client during 14 days after we submit the results, the task is considered closed. The fee will be taken from your Rendair account and will not be refunded.